Built for SA life.
β Got questions
Frequently asked questions.
Everything you need to know about ordering from Krove.
Where do you deliver? +
We deliver to all major cities and towns across South Africa including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein and surrounding areas. If you are unsure whether we deliver to your area, email us at hello@krove.co.za.
How long does delivery take? +
All orders are delivered within 9 to 15 business days from the date of purchase via Aramex Store-to-Door. Business days exclude weekends and South African public holidays. You will receive a tracking number once your order has been dispatched.
How much does delivery cost? +
Standard delivery is R100 nationwide. Free delivery is automatically applied on all orders over R1000 at checkout.
Do I have to pay customs or import fees? +
No. All Krove orders are dispatched locally within South Africa. There are zero customs fees, import duties, or hidden charges on any order. The price you see at checkout is the final price you pay.
What payment methods do you accept? +
We accept all major credit and debit cards as well as EFT via PayFast. All payments are processed securely through PayFast, one of South Africa's most trusted payment gateways.
Can I return my order? +
All sales are final. We do not accept returns or exchanges for change of mind. We will however offer a full refund or replacement if your item arrives damaged, defective, or incorrect. Claims must be submitted within 48 hours of delivery with photographic evidence to hello@krove.co.za.
How do I track my order? +
Once your order has been dispatched you will receive an email with your Aramex tracking number. You can track your order in real time at aramex.co.za. If you have not received a tracking number within 5 business days of your order contact us at hello@krove.co.za.
Are the bags good quality? +
Yes. Every Krove bag is individually quality checked before dispatch. We inspect each item for stitching integrity, hardware function, zip quality and overall finish before it leaves our facility. Our bags are designed to be durable, lightweight, and built for everyday SA life.
Do you offer gift wrapping? +
We do not currently offer gift wrapping. All orders are packaged in clean minimal Krove packaging which makes for a great unboxing experience on its own.
How do I contact you? +
Email us at hello@krove.co.za and we will respond within 2 business days. Please include your order number in any correspondence related to an existing order.