Refund policy

KROVE — RETURN & REFUND POLICY

At Krove, we stand behind the quality of every bag we sell. Every order is quality checked before it leaves our facility to ensure it meets our standards. Please read our return and refund policy carefully before placing your order.

All Sales Are Final
We do not accept returns or exchanges for change of mind, incorrect size selection, or colour preference. We encourage you to review all product descriptions, dimensions, and colour options carefully before purchasing.

Damaged, Defective or Incorrect Items
We will offer a full refund or replacement only in the following circumstances:

  • Your item arrives visibly damaged or defective
  • You received an incorrect item that does not match your order

To qualify, you must contact us at hello@krove.co.za within 48 hours of delivery with your order number and clear photographic evidence of the issue. Claims submitted after 48 hours will not be accepted.

Eligibility Requirements
To be eligible for a refund or replacement, the item must be:

  • Unused and unworn
  • In its original condition
  • In its original packaging, unaltered and undamaged
  • Accompanied by proof of purchase

Items that show signs of use, wear, damage caused by the customer, or missing original packaging will not be accepted.

Our Quality Promise
Each Krove bag is individually quality checked before dispatch. We inspect every item for defects, stitching integrity, hardware function, and packaging condition prior to shipment. If something still slips through, we will make it right.

Refund Processing
Approved refunds are processed within 5 to 7 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

Delivery Timeframes
Estimated delivery is 9 to 15 business days via Aramex nationwide. Delivery times are estimates only. We are not liable for delays caused by the courier or circumstances outside our control. If your order has not arrived within 20 business days, contact us at hello@krove.co.za and we will investigate immediately.

Contact
For all queries, email hello@krove.co.za with your order number and we will respond within 2 business days.